MARIAM's CV
Profile summary
Reliable admin professional with 4 years of experience across 2 organizations. Skilled in office administration, customer care, and staff supervision. Committed to maintaining efficient daily operations and supporting team workflows.
Career highlights
Office Administration: Managed daily office operations, administrative functions, correspondence, and phone calls at Al Dawaa Medical Center while maintaining personnel and financial records.
Staff Supervision: Supervised administrative staff, divided responsibilities across Zoho and Proactive systems, and tracked office supply stock levels to place orders when necessary.
Customer Care: Handled inbound inquiries, welcomed callers professionally, routed calls appropriately, opened electronic medical records, captured data fields, and secured signed consent forms.
Professional Development: Completed the Entrepreneurship Programme Certificate from ADGM Academy and Khalifa Fund along with the Prompt Engineering Certificate from the One Million Prompters Initiative.
Key skills
Professional experience
Managed daily office operations and administrative functions to secure compliance with company policies, overseeing administrative staff and coordinating internal communication across ZOHO and Proactive systems.
- Handled incoming and outgoing correspondence including emails, letters, and packages.
- Maintained records and databases containing personnel and financial data.
- Monitored office supply inventory levels and placed replenishment orders.
- Directed telephone inquiries to relevant personnel and provided customer service information.
Coordinates front desk workflows at Al Dawaa Medical Center in Al Ain, managing inbound communications and service records to maintain administrative accuracy.
- Welcomes inbound callers with a professional demeanor and determines the precise nature of each inquiry to route calls correctly.
- Opens electronic medical records for patients, captures all required data fields, and secures signed consent forms.
- Teaching students with special needs - creating new educational methods, using educational methods to develop students' skills.
- Providing support and advice to general education teachers in order to create safe, inclusive and culturally and socially responsive teaching and learning environments.
- Employ appropriate motivational teaching and behavioural interventions to teach people with special needs how to adapt to different environments.
- Employing ethical and professional principles related to teaching and its fields, modifying behaviour, and designing individual educational programs for people with special needs.
- Adapting the educational experiences of people with special needs to suit their abilities, interests, and educational learning environments.